Appointments during the Covid-19 Pandemic
In line with Government and NHS England guidelines we have now adopted a fully triaged appointment system.
To request an appointment to see a GP, please contact the surgery between 8.15am and 6.00pm Monday to Friday and the receptionist will arrange for a GP to call you back in the first instance. Please ensure we have an up to date contact number for you.
To make an appointment dial 01736 363741 or 788306 to speak to our reception team. They are trained in Active Signposting. They will help you with your question, either by direct action or booking you with the most appropriate member of our team.
COVID 19 - Before attending the Surgery you will be asked about COVID 19 symptoms (fever, new continuous cough or loss of taste or smell). If you have a prebooked appointment and then develop any of these symptoms please call reception to discuss this. Due to COVID 19 we are not currently booking any appointments online.
- Dial 01736 363741 / 788306 or complete an eConsult.
- On the day you want to talk to your doctor call the surgery, the reception team will discuss your request and if needed will book you with your GP.
- Your GP will call you back and discuss your health issue. Currently most queries are completed with a telephone call. We may use video consultations or ask you to send pictures to help.
- If we need to see you in the surgery for an examination, we will book you in with us or another member of the team. It is likely this will be the same day.
- You can request to be seen at St Clare Medical Centre, Cape Cornwall Surgery or Newlyn Surgery subject to available appointments.
- We cannot currently pre-book GP appointments. We ask you to call on the day you need help. You will be booked that day. Working this way has vastly improved the time you have to wait to talk to a GP.
Advanced Nurse Practitioner Appointment
You may request or be offered an appointment with one of our Advanced Nurse Practitioners. These practitioners are highly trained nurses who have worked for many years delivering this service. They can assess, diagnose, investigate and prescribe for your health issue.
Trainee Doctors and Trainee Physician Associates
Trainee doctors and trainee physician associates hold regular surgeries under the supervision of one of our qualified clinicians. If you are asked to see one of our trainees, rest assured you will receive the same care and attention as you would from your own GP.
Nurse or HCA Appointments
- The reception team will ensure that you are booked with the right nurse for the right task. These appointments will be given a time slot and may be available to book in advance.
- If these appointments are booked in advance and you develop any COVID 19 symptoms please call reception to re-arrange your appointment.
- Blood tests are available to book on the day required. Please ring the surgery at 8.15am to request an appointment.
- Chronic disease appointments eg: diabetes, COPD, asthma, are happening via the telephone. Our experienced Practice Nurses will call you back to discuss your chronic disease.
Please be aware that whilst we are running Covid vaccination clinics these extended hours clinics will not be taking place.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
If an emergency home visit is required then the on-call doctor will always leave the surgery at any time during the working day
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Policy for Late Arrivals for Appointments
Patients have a duty to attend for pre-booked appointments with all clinicians promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.
The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book.
The following general provisions will apply:
Less than 5 minutes late
The patient will be marked as an arrival in their pre-booked “slot” and a note will be added under the appointment to say they arrived xxxx mins late. The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.
More than 5 minutes, less than 15 minutes late
The patient will be advised that as they are a late arrival the Receptionist will have to ask the GP/Nurse if they are able to see them on to the end of the surgery list, and they will therefore have a considerable delay (depending on the time). They may be seen during the surgery only if the doctor has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book.
More than 15 minutes late
The patient has clearly missed the appointment, and will be asked to rebook. Where there is an indication of clinical urgency they may need to be added to the end of the surgery list after consultation with the Nurse/GP.